Experienced in Management and Supervision, Department Management including P&L and Budgeting, Project Management, and Account Management.  Skilled in interpersonal communications leading to lasting relationships with staff, customers and prospects. University-level curriculum development, instruction delivery, and assessment. Hands-on Software Developer and Manager, Experienced in diverse industries including Education, Benefits Administration, Insurance Claim Processing, Medicaid Billing Processes, Affordable Care Act, Non-profit Administration, Printing and Publishing, and Direct Mail. Knowledgeable in Project Management Institute PMBOK concepts.

 

 

Azusa Pacific University Azusa, California             

Master of Arts, Organizational Management 1999

Bachelor of Science, Applied Business Management (Cum Laude) 1996

Boston UNIVERSITYBoston, Massachusetts             

Project Management Certification 2009

 

Project Management Professional (PMP) #1325617 - Active

HIPAA HiTech Compliance

Microsoft Certified Professional (MCP)

Databases:                            MS-SQL Server, IBM Universe (Unidata), Oracle

Languages:                            C#, JavaScript, Visual Basic

Development Tools:              Visual Studio, Argos

Web Development:              XML, SOAP, ASP.NET, ASP, JavaScript, HTML, DHTML, VBScript

Software:                             MS Project, MS Office, MS Visio, MS Access, Blackboard, Moodle, SharePoint

 

 

Acclaim Systems, Inc. – Feasterville, PA                                                        02/2013 - Present

Contract Senior Project Manager

·   Senior Project Manager working with Team from Computer Aid, Inc. to implement a software solution for the Arkansas Department of Insurance.  The system is a web-based public-facing application with interfaces to the Moodle Learning Management System, to the Licensing Division of the State of Arkansas, and to the Federal Health Insurance Exchange system.  The system provides for Application Processing, Training, Certification, and Monitoring of In-Person Assisters and Navigators who will provide assistance to persons in Arkansas who are seeking health insurance coverage under the Affordable Health Care Act.  The system also tracks performance reporting, invoice processing, and Contract Monitoring tools.  Interim solution was developed using SharePoint with InfoPath, Developer, and C#.  The final production system was developed using ASP.NET with C# and JQuery.

·   Acted as Architect and Senior Software developer, leading a team of 8 people in the development of this 3-tiered system.

·   Project was managed using Agile Project Management methodology.  Developed Sprint Charters, Product Backlog, and maintained daily updates to Burndown Charts.             

·   Technical Environment:  DOT.NET, C#, SQL 2008/2012, MS Office 2010, HIPAA, SharePoint 2010, IIS, HTML, MS Project 2010, Moodle, Distributed Network: Cisco;

 

 

Brandman University – Irvine, California08/2010 – 02/2013             

Enterprise Project Manager

·   Project Manager over implementation of full ERP system including Student Information, General Ledger, Human Resources, Payroll, and subsidiary systems.  On a very aggressive implementation schedule, directed internal and contractor resources to move the University’s systems from an on-premise legacy suite of systems to a cloud-based integrated system.  Provided management reports and other communications to track and manage this major system implementation. 

·   Implemented, recruited, and supervised the IT Help Desk, which previously was provided by a parent organization.

·   Developed complex dashboard reports with drill down capability using Argos, an OLAP               Business Intelligence software product.

·   Managed the expansion of the Wide Area Network using Cisco products and systems.

·   Technical Environment:  MS SQL Server 2008, PL SQL on Oracle 9.x, MS Office 2010, MS Access 2010, Javascript, C#, Visual Studio, FERPA, HIPAA EDI, XML, SOAP, ASP.NET, IIS, HTML, Windows XP/Windows 7, MS Project 2010, Blackboard,  Banner, Hobsons Connect.

 

 

basys, inc. – Baltimore, Maryland  -                                          01/2007 – 03/2010              -Reorganization

Senior Managing Consultant, Western Region

·                 Implementation Manager for several software implementations in the United States and Canada.  Managed new and existing software projects, maintaining excellent customer relationships, ensuring on-time project deliverables for this leading Benefits Administration Software company.

·   Responsible for Account Management for Benefit Administration Clients and Third Party Administrators.  Built strong customer relationships, up-selling and cross-selling additional modules and services.  Responsible for Pre- and Post-Sales Support for complex software product line.  Managed matrix organization of consultants, programmers, and support technicians to effectively implement large-scale software projects.  Developed relationships with customers, increasing revenue by up-selling to existing customer base. 

·   Pre- and Post-sales support for current and potential customers.

·   Led Project Management Training sessions

Technical Environment:  UNIX, MS SQL Server 2005/08, Unidata, MS Office, MS Access 97/2003/2007, Java, Visual Studio, HIPAA EDI, XML, SOAP, ASP.NET, IIS, HTML, Windows 2000/XP/Vista, MS Project.

 

 

Spectrum k12 School solutions – Towson, Maryland 12/2002 – 01/2007-Career Advancement

Director Western Region, Professional Services

·                 Responsible for managing the implementation of 16 school districts. Using effective team-building skills, built a dedicated and highly-qualified team of professionals collecting requirements, establishing code sets, providing expert guidance, implementing, and training for the ENCORE! Suite of products offered by this leading specialty software company.  Led the on-budget and on-schedule implementation of the core Special Education software and seven process manager modules

·   Managed the Medicaid (Medi-Cal) billing process to recover fees for service in the Special Education Department for San Diego Unified School District.  Familiar with codes, procedures, diagnoses, and Medicaid filing processes in five states.

·   Developed and documented the project plan and budget for the projects ranging from $1 - 5 million software engagements.  Coordinated the interfaces to Student Information System and Peoplesoft HCM module.

·   Hired and supervised seven on-site staff as well as four to eight remote staff (matrix) located at the Towson MD office 

·   Maintained project statistics and reports for district and 4GL management. 

·   Participated as technical liaison for sales calls in the Western Region.

·   Districts include San Diego, Poway, Moreno Valley, Colton and Fresno California; Clark County, NV; Cherry Creek, St. Vrain, and Adams Colorado; Natrona and Park County Wyoming.

Technical Environment:  MS Access (97/2000/2003), ASP, HTML, Visual Studio, IIS, Windows (XP, 2000), MS Office, MS Project, MS SQL Server (2000), Remedy, HIPAA EDI

 

 

ZIPDIRECT/Xibex – Encinitas, California5/2000 – 11/2002    -Company went out of business

Vice President of Information Technology

              Chosen by this leading presort and direct mail company to manage the information infrastructure for multiple nationwide locations with responsibility for P&L, $1 million budget, vendor management, systems analysis and design, customer service, post-sales support and escalated application and network issues. 

·   Performed extensive hands-on management of innovative software development. 

·   Managed two local departments (Data Processing – IBM Mainframe operation with a Manager, four computer operators, and two programmers; and Information Technology with one manager, four programmers, a graphic designer and one customer service representative) and four remote departments with from one to three employees. 

·   Mentored personnel, set goals and held staff meetings via conference calls to five remote locations.

·   Planned and executed the conversion from an inadequate WAN to a Web-based architecture that unified operations and reports across all divisions and saved $45,000 per year in telecommunications costs alone.  Upgraded Cisco network.

·   Drove development of Print-on-Demand software to create a commercially viable product with enormous earning potential in just six months, causing the Board President to initiate plans for a spin-off company (XIBEX).

·   Employed behavior-based interviewing techniques to select top quality technical employees from a field of hundreds, ensuring success of software development efforts.

·   Provided pre- and post-sales technical assistance by accompanying Sales Representatives on calls to potential customers, effectively explaining technical aspects of products in plain English to secure the sale.

·   Designed and developed a comprehensive, web-based CRM package for use by Sales, Customer Support and Management, saving over $200,000 by developing package in-house in just three months.

Technical Environment:  ASP, JavaScript, VBScript, Visual Basic 6.0, IIS, Mac/OS, Visual Studio, Windows XP, MS Office, MS Project, MS SQL Server 2000, COBOL, OS-JCL

 

 

Orange Unified School District – Orange, California 12/1998 – 5/2000 -Career Advancement 

Director of Information Services

Managed all aspects of the business computer operations for this 30,000-student school district with a $2 million budget.  Maintained and enhanced systems and applications supporting activities such as finance, student records, network administration, transportation, nutrition services and electronic file transfer on platforms including AS/400, NT Server, Unix, Linux and MacOS. 

·   Managed a staff of ten as well as vendors and contracts.  Monitored Internet usage, implemented security measures, developed annual budget and created three-year technology plan.

·   Diligently prepared Orange Unified for a flawless Y2K rollover by evaluating all hardware and software and implementing appropriate upgrades and replacements within tight time and budget constraints.

·   Saved the school district in excess of $1 million on the purchase of computers, phones and Internet access by completing the highly complicated and tedious process of applying for the federally funded E-Rate program.  Replace telephone system, upgraded Cisco network components, and increased network capability of 26 school sites.

Technical Environment:  RPGIII, AS/400, HTML, ASP, JavaScript, IIS, Windows 95/98, MS Office, MS Access, MS Project

 

 

Los Angeles County Office of Education – Downey, California3/1991 – 12/1998 -Career advancement 

Manager of Application Development and Support, Information Services

Led a team of 15 programmers charged with developing and modifying business applications including budgeting, accounting, state reporting and revenue tracking for over 100 school districts.  Interfaced with users to determine and prioritize needs. 

·   Managed three helpdesk technicians providing desktop support. 

·   Wrote RFPs for contract and packaged software, reviewed responses and awarded contracts.  Defined and monitored project schedules using MS Project.  Purchased software and hardware, managed vendors and created three-year software development plan.

·  Expedited the completion of hundreds of maintenance and subsystem development projects for legacy HR/Payroll system by prioritizing and delegating complex tasks to dramatically improve functionality.

·   Served as project manager for the ongoing maintenance of 300-user internal Oracle Financials system, cross-training staff of operators, programmers, DBAs and System Administrators to counteract high turnover.

·   Authored the RFP and managed the selection process to replace the existing Program Budget Accounting system used by over 100 school districts, resulting in selection of PeopleSoft following a year-long process.

 

Other Related Experience

Azusa Pacific College, University of Phoenix, Chapman University, Rancho Santiago College, (Adjunct Professor) 

Taught Programming, Systems Analysis, Organizational Management, Leadership and Management courses at undergraduate and graduate level.

 

Mike Murach and Associates (Manager, Data Processing and Staff Writer)  Managed IT Department and authored two books.

 

Washington Public Power Supply System (Manager, Data Processing)  Managed IT Department, developed software.

 

Computer Sciences Corporation (Member of the Technical Staff) Custom Software Developer

 

US Air Force (Software Developer, Staff Sergeant) Medical Statistics software, Office of the Surgeon General, USAF

 

OS JCL, Mike Murach and Associates

OS Debugging for the COBOL Programmer, Mike Murach and Associates

The Computer Handbook, Chapter 9 Job Control Language, John Wiley and Sons Publishers

Contributions to Structured Programming, Mike Murach and Associates